Now, when you have more knowledge and information of the differences you can meet within a classroom situation the next step will be to find ways how to deal with them. The working team has to be the proper forum where you discuss these questions. It is also the arena where together you can establish a list of know-how to help staff to cope with the classroom situation. Of course everyone who is responsible for adult education must consider time and resources in order to keep competence up to date and to create opportunities for staff to take part in regular in-service training. Lectures in areas such as social psychology, culture and knowledge of disability have to be a recurrent element for the whole team.

This in-service training also makes sure that every teacher / tutor is conscious of their own values and that they are aware of their so-called 'pre-understanding'. This implies that you must learn to look beyond a person's appearance - for example you must learn to ignore a person's looks and focus on what this person says, knows and his or her aims.

Starting points in this discussion can be:

	Cultural differences, even within your own "national" culture
	Religion and ethnic differences
	Financial resources
	Political opinions
	Disability

Together with the points above there will also be a perspective of gender and age.

For your help, when discussing how to deal with different situations, there are a number of role-play cards.

	Age
	Learning Difficulties
	Religion
	Sexual Orientation
	Physical Disability
	Ethnicity
	Criminality
	Socio-economic background
	Gender
	Ambitions
	Interests
	Appearance
	Values

The teacher / tutor has to treat and take care of the differences in the group and to use them in a constructive way so they turn out positively for the work of the whole group. Together with the in-service training, mentioned above, every colleague has to decide how he or she can find the tools for dealing with these questions in a safe and secure way.

The work team is the natural forum where the following topics can be discussed:

	How can I be aware of the differences in the group?
	How can I find information and knowledge in a specific case?
	Generalisations / discriminations
	How can I use the group members as a resource?
	How to create an inviting and including atmosphere in the classroom
	If there will be a conflict, what possibilities does the teacher / tutor have to solve the conflict and what support can he or she get to clear away the conflict?